Welcome to CFSWorX™

ICONICS CFSWorX is a Connected Field Services solution containing a set of digital tools that provide:

• Realtime Monitoring of Field Equipment

• Realtime Monitoring of Service Worker Availability and Location

• Alerts to Field Workers when Field Equipment Requires Service

• • Equipment status alerts (alarms) available to all Field Workers

  • Can auto-notify Field Worker(s) of Field Equipment Failures

  • Can Choose the Most Appropriate or Closest Service Worker

  • Monitors Responses from Notified Service Workers

  • May Notify Backup Worker(s) in case Primary is Not Available

• A Maintained Audit Trail of Notifications and Activity

CFSWorX Architecture

CFSWorX Architecture

CFSWorX is comprised of multiple entities including:

• Monitoring (of both Field Equipment and Field Workers)

• Workflows

• Alerting (via Notifications)

• Mobile App

Monitoring - Field Equipment

The monitoring of Field Equipment involves a backend of data source connectivity options (CFSWorX can work with any Platform Services real-time data source [e.g., OPC UA, Modbus, SNMP, etc.) and a robust Monitoring Engine (using AlarmWorX64 Server, Platform Services and AnyGlass Engine technology). The front end involves Alarms (exposed as A&E Events), and the mobile client (providing an alarm viewer for alarm details, alarm acknowledgment, and availability response options).

Monitoring - Field Worker Availability

CFSWorX is able to maintain a database of an organization's field workers. Users also have the option of syncing the database with third-party identity databases such as Active Directory or CRM. Users can also decide whether to sync external data or use local definitions - using information such as contact info (name, email, cell number for SMS, etc.) or CRM calendar. In addition, CFSWorX can associate ICONICS solution-provided data such as schedules (if not external), alarms, assets, mobile device health data (updated periodically), security ID, and groups.

CFSWorX also includes Field Worker Mobile Health Monitoring. This includes Signal Strength, Battery Life, and Location (GPS).

Workflows

CFSWorX utilizes a new customizable workflow Engine, based on existing ICONICS workflow components. CFSWorX' workflow engine provides the ability to both receive and consume alarms. It also supports additional states (including Rejected, Busy, and Accepted) via association between alarms and users. Generated alarms can be logged by ICONICS' alarm logger component, can be viewable by alarm viewer, and can be optionally send via SMS or Email Alerts.

CFSWorX' Worfklow will introduce new transaction execution options, including Alarm Source. It will also introduce new Blocks, similar to those used within ICONICS Bridging and standalone Workflow components. These include:

• Alarm Event Output

• Conditions Common:

• • Ack

  • Alarm

  • Normal

• Conditions CFS:

• • Fixed Contact List

  • Worker Lookup

  • Accept

  • Busy

  • Reject

  • Assign

• Communication Channel Send

• • SMS

  • ATT

  • Twilio SMS

  • Twilio WhatsApp

  • Others (future)

Note that the following workflow Blocks are not available for use with CFSWorX:

• CSV File Reader

• XML File Reader

• CSV File Output

• XML File Output

• Data Set Reader

• Historical Input

• Historical Alarms Input

• Bulk Real Time Input

• Bulk Real Time Output

• Bulk Data Manipulator

• Data Manipulator

• Data Set Transformer

Notifications

CFSWorX' Alert Engine architecture users a REST API to work with third-party services. It supports SMS acknowledgements, as well as alarms. It also log activity to an audit log. The pluggable architecture supports continued enhancements.

Users are able to configure both reliable and "best effort" Device Notifications. The reliable notifications utilize ICONICS' FrameWorX to FrameWorX Mobile technology to transmit alarms. This channel supports Error Notification as well as Retry. The "best effort" notifications involve SMTP (email) and SMS (text messaging) technologies. That being understood, data sent in this manner cannot be guaranteed. These efforts are used only to notify users to launch a native application. Communications may go through a service provider such as ATT, Twilio, etc.

CFSWorX Mobile App

The CFSWorX MobileApp is based on ICONICS' MobileHMI technology and is able to be run on iOS and Android devices. It has the ability to collect and report mobile device health. It displays alarms in a MobileHMI Alarm Flip View. The mobile app supports new CFS worker response options, including Accept, Busy, and Reject. The displays (including operator/dispatcher dashboards) are customizable.

CFSWorX is composed of multiple entities which require configurations. The list below provides modules and link to their configuration Help pages to ensure easier configurations.

Core Features

The table below lists the core features that are required to be set up for CFSWorX:

Optional Features

The table below lists additional features provided by CFSWorX:

See Also:

CFSWorX - Getting Started

Field Workers

Groups

Workflows

Templates

Variables