Roles in AlarmWorX Multimedia allow you to configure an alarm action set so that an alarm message will be sent to the person who is on duty or on call from a list of configured people. For example, if you want to call a shift supervisor when a certain alarm appears, you can set up a role called "Shift Supervisors." Then when the alarm occurs, the alarm message will be sent to whichever shift supervisor is on schedule.
If more than one person belongs to a role, alarm messages will be sent to all persons scheduled for the role. Recall that personal schedules (described earlier) allow for the configuration of one or more multimedia agents for each person in the role. If the people scheduled for the role use different multimedia agents, you can specify which multimedia agent will be used to notify each person.
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