The template chosen for Call-In Agent menus must contain only Text-To-Speech, not WAV files or {{stop}}.
In some cases, the Call In menu might not read alarms. When pressing the "Play Next Alarm in the list", "Play Previous Alarm in the list", "Repeat Last Alarm", or "Play Alarm at the top of the list" options, there is a brief pause, then the menu is repeated. The actual alarm is not read.
Be sure to check that you have a valid template selected for this menu (the template field is at the bottom of the configuration page). The template tells the Call-In Agent which bits of information about the alarm should be read when you select one of the "Play alarm" options (usually the message).
The template should contain only Text-To-Speech elements.
WAV files or the delay - e.g. {{stop}} - action are not supported for the Call In menu. Including any non-supported elements will result in the Call In menu not enunciating any part of the template.
You can use periods or commas to delay the Text-To-Speech instead of the delay action, if desired.
See also: